Shipping policy

Return/Refund Policy ~ Please note by placing an order you accept all risk of your package being delayed, confiscated, damaged or destroyed by shipping couriers, duty or customs.

By ordering you accept the risk entailed in shipping perishable fruits and possible damages upon arrival.

Returns on fresh fruit are NOT accepted. In the unfortunate event that your fruits are received severely damaged and inedible please email pardessfarms@gmail.com within 24 hours of receiving fruit with CLEAR photos of the product highlighting the issues.

Typically, packages will arrive in good condition and we do everything in our ability to send fruit that will survive the journey. Once package leaves our shipping it is out of our hands. 

We will not issue refunds if the damage is minor or cosmetic as this is in the nature of shipping fresh fruit and slight minor surface damages is naturally a part of shipping delicate fresh produce. 

The only acceptable possibility for any refunds are if the fruit is entirely inedible once cut open.  In the unfortunate event that your fruits are severely damaged please email pardessfarms@gmail.com within 24 hours of receiving fruit with CLEAR photos in PROPER LIGHTING of the product closed and open highlighting the issues.

If the box itself arrives damaged and/or late please submit a shipping claim with the courier used for your shipment ex: DHL, UPS etc customer service and advise us of this issue so we can assist you.

We highly recommend carefully tracking your package with the tracking number provided to ensure and updates or any additional information needed if provided in a timely manner.  

ALL ORDERS ARE SUBJECT TO CHANGE.  IF WE ARE MISSING ITEMS / CAN NOT SHIP A SPECIFIC ITEM DEPENDING ON AVAILABILITY AND RIPENESS OF FRUITS AND CANNOT GET A HOLD OF YOU PROMPTLY WE HOLD THE RIGHT TO MODIFY YOUR ORDER AND REPLACE ITEMS WITH THE NEAREST BEST SELECTION IN ORDER NOT TO DELAY SHIPPING.