RETURN/REFUND POLICY

Return/Refund Policy ~ Returns on fresh fruit are NOT accepted. In the unfortunate event that your fruits are severely damaged please email pardessfarms@gmail.com within 24 hours of receiving fruit with CLEAR photos of the product highlighting the issues.

Typically, packages will arrive in good condition and we do everything in our ability to send fruit that will survive the journey. Once package leaves our shipping it is out of our hands. 

We will not issue refunds if the damage is minor or cosmetic as this is in the nature of shipping fresh fruit.

The only acceptable possibility for any refunds are if the fruit is entirely inedible once cut open.  In the unfortunate event that your fruits are severely damaged please email pardessfarms@gmail.com within 24 hours of receiving fruit with CLEAR photos in PROPER LIGHTING of the product closed and open highlighting the issues.

 

If the box itself arrives damaged and/or late please submit a shipping claim with the courrier used for your shipment ex: DHL, UPS etc customer service. 

**OUTSIDE OF CANADA ORDERS ** Please note, if you place an order from outside of Canada, you accept all risk of your package being delayed, confiscated or destroyed by customs.

We recommend carefully tracking your package with the tracking number provided by the courrier. 

ALL ORDERS ARE SUBJECT TO CHANGE.  IF WE ARE MISSING ITEMS / CAN NOT SHIP A SPECIFIC ITEM DEPENDING ON AVAILABILITY AND RIPENESS OF FRUITS AND CANNOT GET A HOLD OF YOU PROMPTLY WE HOLD THE RIGHT TO MODIFY YOUR ORDER AND REPLACE ITEMS WITH THE NEAREST BEST SELECTION IN ORDER NOT TO DELAY SHIPPING.